Terms & Conditions
1) Who we are
Viveonix Web Systems ("Viveonix", "we", "us"). We provide Smart Websites, our Growth System (hosting, CRM tools, lead chat & forms, Google review automation, Advertisements, and optional SEO services for local businesses. These Terms apply to use of our website and to any services started or purchased through it.
2) Your responsibilities
You agree to use our site and services lawfully, avoid disrupting others, and respect platform rules. You'll provide timely content, access, and feedback needed to deliver your project, and pay invoices you have the rights to the materials you supply.
3) Our services (summary)
Smart Websites:
Modern, mobile-friendly sites with lead capture built in.
Growth System:
Monthly plan including hosting, security, lead capture tools, review automation, and routine site updates (premium terms may apply).
SEO Strategy and Implementation:
Optional service and advanced packages (premium terms apply).
Full inclusions are shown in your proposal.
4) Fees, plans & billing
Setup / Fixed builds:
Unless agreed otherwise, website builds and other fixed work are billed 50% upfront and 50% on completion. Deposits are non-refundable once work starts (Subject to our Australian consumer laws).
Growth System & hosting:
Billed monthly on the same calendar date as the payment method on file. Where a minimum term is stated in your proposal, you may cancel any time after the minimum term with 30 days written notice to support@viveonix.com. After that, you may cancel any time with 30 days notice.
SEO updates:
If you proceed with a Sprint, the minimum term is 90 days (3 monthly payments). After that, continue or cancel with 30 days' written notice to support@viveonix.com. All before deduction and are non-refundable once initiated.
Price changes:
We may adjust plan pricing or usage rates; we'll give reasonable notice for recurring plans.
5) Messaging allowances
Growth Plans include generous monthly email/SMS credits for forms, follow-ups, review requests, and lead nurture. If overages occur, we'll alert you and pro-rata charge at plan through meetings at them outlined provider rates (whichever proposal lists specific per-message rates, those apply). We'll always let you know before any extras are charged.
6) Lead compliance:
You must only message people you have a lawful basis to contact and must honour opt-outs. You must upload purchased lists, send unlawful contact, or use the systems to request only positive fake reviews.
7) Platform policies:
You agree to follow carrier and platform rules (e.g., Google, Meta, Apple/WhatsApp). We may suspend messaging for abuse, excessive complaints, or non-payment.
8) Trade:
If a fine that is different, we may charge a small activation fee to provision a number and collect a card on file; the trial ends to the agreed monthly plan unless cancelled before it ends.
9) Reviews & SEO - important specifics
Reviews:
We never create or post fake reviews. Delivery depends on your customers' engaging with requests and on the rules of each platform.
SEO:
Search results are controlled by third-party algorithms and competition; we do not guarantee specific rankings or revenue outcomes.Though our tailored quality systems designed to help you grow.
7) Intellectual property & access after cancellation
You own your brand assets, copy, and images (unless). We own our automation frameworks, templates, and backend tools used for our lead capture, review workflows, and other systems (we license these to you while you're a paying customer).
If you cancel a hosted website, we'll provide a downloadable HTML copy of your site you're responsible for new hosting. We can assist with migration for a quoted fee.
8) Refunds & promotions
Due to the nature of digital work, deposits and non-refundable once work begins (subject to your statutory rights). Any promotional deals or trials will clearly state their terms and conditions.
9) Privacy & data
Our use of your data is governed by our Privacy Policy. We follow suitable collection, access, and disposal practices and respect your privacy when servicing where applicable. (If you need a formal DPA, we can provide one.)
10) Warranties & liability
Our services are provided 'as is' to the extent permitted by law. We disclaim all implied warranties and limit our aggregate liability to the fees paid by you in the three (3) months before the event giving rise to the claim. You'll indemnify us against third-party claims arising from your unlawful use of the services, supplied content or breach of these Terms.
11) Suspension & termination
We may suspend or terminate access for non-payment, material breach, unlawful activity, or platform abuse. You may terminate in line with Section 4. On termination, your service access ceases and any amounts due remain payable.
12) Dispute resolution
If a dispute arises, both parties will first try to resolve it in good faith. If unresolved, the matter will be referred to arbitration under rules set nominated, seated in New South Wales, Australia.
13) Changes to these Terms
We may update these Terms from time to time. Continued use of the site or services after updates indicates acceptance of the revised Terms.
14) Governing law
These Terms are governed by the laws of New South Wales, Australia, with exclusive jurisdiction of Australian courts.
15) Contact
For any questions regarding these terms, please contact us at: support@viveonix.com
Additional Information: SMS and MMS Pricing for Australia
For SMS messages, the outbound cost per message is $0.0515
For inbound, the cost per message is $0.0072
For MMS messages, both outbound and inbound messages are charged at a rate of $0.3000 per message.
These rates are based on message segments, and additional carrier fees may apply depending on the message content or delivery requirements. For the most up-to-date pricing and further details, please refer to Twilio's current pricing page.
